Posted by Agilent on November 26th, 2010.
Permanent
Location: Winnesh
Closing Date: December 3rd, 2010
Job Description
Join the UK and Ireland Customer Response Centre, where you'll be working in an open and dynamic environment, working in close collaboration with UK and Ireland Sales and Support organisation to provide remote pre and post sales technical support to external customers and our strategic partners.
The Technical Support Engineer is a key player in the customer value chain and you are critical in supporting the customer’s technical problems. This position requires high energy, a good attitude and teamwork, to drive cost effective problem resolution for our customers. Strong customer focus, technical competence and flexibility to adapt to new technologies, are key success factors.
Typical applications are test of electronic components, digital modulation in wireless communications and a wide range of signal analysis and data acquisition applications. Your knowledge of measurement automation applications to solve connectivity problems is a key advantage.
You will required to demonstrate a broad knowledge of instrumentation and technologies and position Agilent solutions effectively versus the competition.
Responsibilities include:
- Be responsible for interfacing with existing or potential customers, sales and/or service representatives to handle a variety of general information, pre-sales or post-sales enquiries of a technical and occasional non-technical nature.
- Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity.
- Close cooperation with Agilent’s product and software divisions, to ensure timely management and resolution of technical cases.
- Evaluate and qualify further the customer needs and route the call appropriately within the organisation.
- Update customer information in Agilent’s internal systems.
- Leverage post sales interactions with customers to probe and qualify further revenue opportunities.
- May book transactional sales opportunities and provides highly qualified leads to the sales organisation.
Requirements:
- University degree or equivalent in Electronic / Communications Engineering, and up to 2 years related experience.
- Ability to interpret customer needs and technical theory into real world practice
- Passionate about customers, always putting the customer first in all that you do.
- Strong organisational skills, ability to multi-task, prioritise and work well under pressure.
- Excellent interpersonal skills, oral, written and face to face.
- Approachable, ability to engage and communicate effectively at all levels of the organisation.
- Demonstrated personal initiative, accountability, tenacity and perseverance in achieving goals.
- Continually looking to improve processes and procedures to improve future productivity.
- Strong analytical skills, independent judgment and the ability to communicate ideas clearly and persuasively.
- Good team player; the ability to work in a multi-cultural cross-department environment.
- Demonstrated positive, proactive “can do” attitude and willingness to learn.
- Job is located in Winnersh, UK.
Wants:
- Previous experience working in Test and Measurement related businesses.
- Solid understanding of electronic test and measurement fundamentals.
- Basic understanding of IT networks and infrastructure, knowledge of MS Office suite, CRM customer database, Oracle and Siebel systems.
- Basic understanding of the generation, demodulation and analysis of digital communication signals, for example GSM.
- Full clean UK driving license.
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